Terms and Conditions


FREE SHIPPING ON ORDERS LARGER THAN

3-5 WORKING DAYS SHIPPING TIME*

 

 

Delivery time

At The Cementile Company we strive to have all products in stock to ensure the fastest possible delivery time for you. When placing an order the items will be shipped the following day and in some cases it is possible for us to ship the items the same day. When shipped the delivery time is 3-5 working days depending on your country and region. If you have any questions please do not hesitate to give us a call or use the contact form. We are here to help!

If the product you order is not in stock we will contact you immediately.


Shipping costs

FREE SHIPPING ON ORDERS LARGER THAN

The delivery costs depends on the size of your order and where you live in and the shipping cost of your order is displayed upon check out. Under normal conditions the shipping cost varies from to .

All our products are shipped from our warehouse in Svendborg, Denmark.

Shipping is always free of charge when you purchase for more than .

For product samples shipping is always included in the price.

Shipping Conditions

If we discover faults or defects in the items prior to shipment we may not be able to meet the delivery terms described above. If this is the case we will contact you as soon as possible.

Payment and security

All payments on cementilecompany.com are made by credit card. All transactions carried out by Stribe Payments, which is certified according to the PCI standard. The card information you enter when purchasing goods on our web shop is not stored anywhere in our system and is handled by Stripe Payments. There is no one else who can view or store information about you. For purchases with a credit card the money is deducted from your account when the product leaves our inventory. You receive a confirmation when this takes place.

All prices on cementilecompany.com includes taxes and we do not have any surcharges when using you credit card at cementilecompany.com. Please note that some foreign banks may impose a fee on transactions in our shop. The fee is charged directly by the bank, and we can not refund it. For more information, please contact your bank.

Complaints and defects

When you receive your products you are obliged to check the products for visible damages / defects. The Cementile Company is liable for visible defects as long as you notify us immediately after discovering the damage / defect. Any products that has been used cannot be reclaimed. Any complaint shall be made within a reasonable time. If you notify us within two months after the defect is discovered the complaint will always be timely.

 

*3-5 working days as long as items are in stock. If the items are not in stock it may take up to 8 weeks for us to deliver. Under normal conditions we have all products in stock. We will of course contact you if your order or part of your order is not in stock.